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Frequently Asked Questions

Welcome to our FAQ section.

Here you’ll find answers to common questions about our amusement rides, customization services, shipping process, and after-sales support. Whether you’re planning a new amusement park or exploring ride options for your venue, this section offers helpful insights to guide your decisions. If your question isn’t addressed here, feel free to contact us directly — our team is always ready to help.

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General Questions

We provide a wide range of amusement rides, including Ferris wheels, roller coasters, carousels, trackless trains, bumper cars, and more. In addition to manufacturing, we also offer park planning, ride customization, on-site installation guidance, and after-sales support — all from one trusted source.

For more details, feel free to check About Hooplo.

Yes, we are a direct manufacturer with our own factory. This allows us to ensure strict quality control, offer competitive pricing, and provide flexible customization based on your project needs.

For more details, feel free to check About Hooplo.

Yes, we can provide a digital product catalog and a customized quotation based on your selected items and specific requirements. Just let us know what type of rides you’re interested in, your preferred style, and your location — our sales team will get back to you with the relevant materials promptly.

You can also visit our Downloads page to preview and download our latest product catalogs.

Our amusement equipment has been exported to over 60 countries worldwide, including Southeast Asia, the Middle East, Eastern Europe, Africa, and South America. You can explore our project cases or contact us to learn more about clients we’ve worked with in your region.

View our recent cases on the page of Partnerships.

Yes. We offer cost-effective solutions and can help you select the right equipment based on your available space and budget. Many of our clients started small and expanded gradually with our support.

We understand your concerns. To ensure safety and trust, we offer multiple secure payment methods, such as trade assurance through platforms like Alibaba or payment via Letter of Credit (L/C). We also provide contract terms, production updates, and shipping proofs to give you full transparency throughout the process.

Production time depends on the type and quantity of equipment ordered. For most standard rides, the lead time is typically 15 to 30 days. Custom-designed or large-scale projects may require more time based on complexity and production schedule.

We will confirm the exact timeline with you before order confirmation and keep you updated throughout the process.

Our amusement equipment is designed to accommodate a wide range of age groups — from young children to teenagers and adults. Each ride has its own recommended age and height limits, which are based on international safety standards and the ride’s design.

  • Kiddie rides for ages 2–6
  • Family rides for ages 6+ and mixed-age groups
  • Thrill rides for teenagers and adults

Not sure what suits your venue? Leave a message, our team can help you choose the right amusement rides based on your target audience.

Questions on Design & Customization

Yes, we provide full support to help you plan and design amusement parks or indoor play areas, whether it’s a new project or an upgrade of an existing site.

To get started, please provide the following information:

  • Site layout — CAD drawing, architectural plan, or a hand-drawn sketch
  • Dimensions — length, width, and available height
  • Photos or videos — showing the current condition of the site
  • Design preferences — target age group, preferred style or theme, and any specific ride types or features you want to include

Based on these materials, we will provide:

  • A custom layout proposal
  • 3D renderings / visualizations (if required)
  • Suggestions on ride placement, traffic flow, safety zones, and visitor experience optimization

Our goal is to turn your ideas into a practical and attractive amusement space that meets both creative and commercial goals.

For more details, feel free to check out our Amusement Park Solutions.

Yes — we provide full support to help you design amusement rides that reflect your brand, theme, and customer experience goals.

Most non-structural parts of the equipment can be customized, including:

  • Color schemes — tailored to match your park design, theme colors, or branding.
  • Sound effects and background music — adjustable volume, language, or custom audio.
  • Logos and signage — your branding can be integrated into the ride design.

As long as the changes do not affect the safety or core mechanical performance, we can adjust nearly every visual and interactive element.

Our team will work closely with you to understand your ideas. We combine your vision with our experience to deliver a practical, safe, and visually appealing ride design, ensuring the final product meets both creative and operational requirements.

Questions on Shipping & Delivery

We support sea, air, and land transportation. For large and high-value amusement equipment, each method has its advantages and limitations:

  • Sea Freight
    Most commonly used for our products. It’s cost-effective for large volumes and heavy equipment.
    Pros: Low cost for large shipments, suitable for full container loads.
    Cons: Longer transit time (typically 20–40 days depending on destination), affected by port congestion or customs delays.
  • Air Freight
    Suitable for urgent orders or small, high-value components.
    Pros: Fast delivery (usually within 3–7 days), better schedule control.
    Cons: Very high cost, limited capacity—usually not suitable for full-size rides.
  • Land Transportation
    Available for some nearby countries (e.g., Central Asia) via trucks or railway.
    Pros: Flexible routing, faster than sea in some regions, lower cost than air.
    Cons: Geographically limited, affected by road conditions or border policies.

We’ll recommend the most suitable option based on your destination, delivery schedule, and equipment size. All shipments are fully insured and professionally packaged to ensure safety.

Yes, we offer flexible shipping options based on your needs. By default, most orders are shipped under FOB (Free On Board) or CIF (Cost, Insurance, and Freight) terms, where we arrange delivery to your designated seaport.

If you require door-to-door service, we can also support DAP (Delivered at Place) or DDU (Delivered Duty Unpaid) shipping, depending on your location and local import policies.

Our logistics team works with trusted freight forwarders to ensure safe and efficient delivery.
Let us know your delivery address, and we’ll provide the best shipping solution and quote accordingly.

Absolutely. If you have a preferred freight forwarder, we’ll be happy to coordinate with them for container loading, customs declaration, and shipping arrangements.

Alternatively, we can also recommend reliable logistics partners we’ve worked with for years. The choice is completely up to you.

Yes, we provide shipping insurance for all international orders. When shipping under CIF (Cost, Insurance, and Freight) terms, the insurance is included by default and covers potential loss or damage during transit. The insurance is handled by reputable third-party providers to ensure your goods are protected until they reach the destination port.

Questions on Installation & Setup

Yes, we provide comprehensive installation support based on the type and size of the equipment.
For small and standard-sized rides, we offer:

  • Step-by-step installation manuals
  • Instructional videos
  • Remote video or online guidance from our technical team

In most cases, these are sufficient for your local team to complete the installation independently.
For medium and large rides, some may require foundation work. In such cases, we will provide:

  • Detailed foundation drawings before shipment
    You can hire a local contractor to complete the foundation based on the drawings.

Once the equipment arrives, you have two options for installation:
1. If you have an experienced team, you can install it yourself using our guidance materials.
2. If you need on-site assistance, we can dispatch a professional installation engineer.

Please note: If you choose on-site service, the buyer is responsible for the engineer’s round-trip airfare, accommodation, and a service fee of USD 100–150 per person per day, depending on the location and project complexity.

Yes, our standard pricing includes installation guidance, such as manuals, video tutorials, and remote technical support.

But if you choose on-site installation service, you will be responsible for the engineer’s round-trip airfare, accommodation, and a service fee of USD 100–150 per person per day, depending on the project location and complexity.

Installation time varies depending on the type and size of the amusement rides.

  • Small and medium-sized rides typically take 2–5 days to install.
  • Larger or custom-designed equipment may require 1–3 weeks.

We’ll provide a detailed installation plan and estimated timeline based on your order and site conditions.

Questions on After-Sales Support

All our equipment comes with a 12-month warranty starting from the date of delivery.

If any issues occur during the warranty period due to non-human factors, we will provide free technical support and send replacement parts if necessary.

Even after the warranty period, we continue to offer lifetime technical support. If a problem arises, just contact us — we’ll assist you remotely through video calls, step-by-step guidance, or technical documentation.

For large or complex repairs, if you need on-site assistance, we can arrange for an engineer to visit. In such cases, the buyer will cover the engineer’s travel, accommodation, and service fees.

Yes, we’re happy to assist where possible. If your amusement equipment was purchased from another supplier but is facing issues, our technical team can help assess the situation and suggest repair or replacement solutions.

Please provide clear photos, videos, and basic specifications of the equipment, so we can evaluate whether we’re able to support the repair or recommend compatible parts.

Note: Repair service availability depends on the equipment type, condition, and spare part compatibility.

Questions on Amusement Rides

Didn’t find what you’re looking for?

Let’s get in touch with our professional team now!

Our experienced team is ready to provide personalized support and answer any questions you may have about our products, services, or processes. Whether you’re just getting started or need a detailed proposal, we’re here to assist every step of the way.