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Yes, we provide full support to help you plan and design amusement parks or indoor play areas, whether it’s a new project or an upgrade of an existing site.

To get started, please provide the following information:

• Site layout — CAD drawing, architectural plan, or a hand-drawn sketch
• Dimensions — length, width, and available height
• Photos or videos — showing the current condition of the site
• Design preferences — target age group, preferred style or theme, and any specific ride types or features you want to include

Based on these materials, we will provide:

• A custom layout proposal
• 3D renderings / visualizations (if required)
• Suggestions on ride placement, traffic flow, safety zones, and visitor experience optimization

Our goal is to turn your ideas into a practical and attractive amusement space that meets both creative and commercial goals.

Yes — we provide full support to help you design amusement rides that reflect your brand, theme, and customer experience goals.

Most non-structural parts of the equipment can be customized, including:

• Color schemes — tailored to match your park design, theme colors, or branding.
• Sound effects and background music — adjustable volume, language, or custom audio.
• Logos and signage — your branding can be integrated into the ride design.

As long as the changes do not affect the safety or core mechanical performance, we can adjust nearly every visual and interactive element.

Our team will work closely with you to understand your ideas. We combine your vision with our experience to deliver a practical, safe, and visually appealing ride design, ensuring the final product meets both creative and operational requirements.

We support sea, air, and land transportation. For large and high-value amusement equipment, each method has its advantages and limitations:

• Sea Freight
  Most commonly used for our products. It’s cost-effective for large volumes and heavy equipment.
  Pros: Low cost for large shipments, suitable for full container loads.
  Cons: Longer transit time (typically 20–40 days depending on destination), affected by port congestion or customs delays.
• Air Freight
  Suitable for urgent orders or small, high-value components.
  Pros: Fast delivery (usually within 3–7 days), better schedule control.
  Cons: Very high cost, limited capacity—usually not suitable for full-size rides.
• Land Transportation
  Available for some nearby countries (e.g., Central Asia) via trucks or railway.
  Pros: Flexible routing, faster than sea in some regions, lower cost than air.
  Cons: Geographically limited, affected by road conditions or border policies.

We’ll recommend the most suitable option based on your destination, delivery schedule, and equipment size. All shipments are fully insured and professionally packaged to ensure safety.

Yes, we provide comprehensive installation support based on the type and size of the equipment.
For small and standard-sized rides, we offer:

• Step-by-step installation manuals
• Instructional videos
• Remote video or online guidance from our technical team

In most cases, these are sufficient for your local team to complete the installation independently.
For medium and large rides, some may require foundation work. In such cases, we will provide:

• Detailed foundation drawings before shipment
  You can hire a local contractor to complete the foundation based on the drawings.

Once the equipment arrives, you have two options for installation:
1. If you have an experienced team, you can install it yourself using our guidance materials.
2. If you need on-site assistance, we can dispatch a professional installation engineer.

Please note: If you choose on-site service, the buyer is responsible for the engineer’s round-trip airfare, accommodation, and a service fee of USD 100–150 per person per day, depending on the location and project complexity.

All our equipment comes with a 12-month warranty starting from the date of delivery.

If any issues occur during the warranty period due to non-human factors, we will provide free technical support and send replacement parts if necessary.

Even after the warranty period, we continue to offer lifetime technical support. If a problem arises, just contact us — we’ll assist you remotely through video calls, step-by-step guidance, or technical documentation.

For large or complex repairs, if you need on-site assistance, we can arrange for an engineer to visit. In such cases, the buyer will cover the engineer’s travel, accommodation, and service fees.